Terms & conditions

Bolt Transportation LLC – Client Service Agreement & Terms and Conditions

This Agreement is entered into by and between Bolt Transportation, LLC (hereinafter referred to as the "Company") and the reserving party (hereinafter referred to as the "Client"). By confirming a reservation, submitting payment, or using the services of Bolt Transportation, LLC, the Client expressly acknowledges and agrees to be bound by the terms and conditions set forth herein.

1. Client Responsibilities

1.1. The "Client" refers to the individual or entity booking transportation services.
1.2. The Client is financially responsible for all services rendered and any damages caused by the Client or the Client’s guests.
1.3. It is the Client’s duty to inform all guests of these terms and conditions.
1.4. A signed contract and/or reservation confirmation constitutes agreement to these terms.

2. Reservations, Payments, and Cancellations

2.1. Pricing

  • Prices are based on the information provided at the time of booking.
  • Modifications to service, including changes in times or locations, may result in additional charges.
  • All pricing is subject to change without prior notice due to fuel surcharges, driver regulations, or other operational costs.

2.2. Deposits & Payments

2.2.1. Non-Airport Reservations

  • A non-refundable deposit of fifty percent (50%) of the total reservation amount is due at the time of booking to secure the reservation.
  • If applicable, the remaining balance will be charged automatically to the card on file approximately fourteen (14) days prior to the scheduled reservation date.
  • Clients using alternative payment methods (e.g., check, cash, bank transfer) must ensure the full balance is received in the Company’s office no later than fourteen (14) days prior to the reservation date, unless otherwise agreed upon in writing by the Company.
  • Reservations not paid in full within the specified timeframe are subject to cancellation without notice, and deposits will be forfeited.

2.2.2. Airport Transfers

  • Full payment is required at the time of booking for all airport transfers.
  • Reservations will not be considered confirmed until full payment is received and acknowledged by the Company.
  • Cancellations for airport transfers are governed by Section 2.4.2 of this Agreement.

2.2.3. Payment Methods & Fees

  • The Company accepts all major forms of payment, including credit cards, debit cards, and select digital payment platforms.
  • A 3.75% convenience fee applies to all credit or debit card transactions.
  • A 3% processing fee applies to payments made via digital platforms (e.g., Venmo, PayPal, CashApp, etc.).
  • The Client authorizes the Company to retain and charge the card on file for any remaining balances, additional services rendered, damages, or fees incurred per this Agreement.
  • The Company reserves the right to pre-authorize payment methods and pursue legal action for unpaid balances.

2.4. Cancellations

2.4.1. General Services (Non-Airport Transfers)

  • Cancellation requests must be submitted in writing via email to [email protected] or by phone and are not effective until received and acknowledged.
  • Cancellations received 15 or more days prior to the scheduled service date will receive a refund excluding the non-refundable deposit.
  • Cancellations made within 14 days of the scheduled service will not be eligible for any refund or credit.
  • No refunds will be issued for reservations made for proms, holidays, New Year's Eve, or special event days, which include all weekends March through May and September through November.
  • Affiliate vehicle bookings are non-refundable under any circumstance.

2.4.2. Airport Transfers

  • Full payment is required at the time of booking for all airport transfers.
  • Cancellations made more than 24 hours prior to the scheduled pickup time will not be refunded; however, a credit for the full amount will be issued to the Client’s account for use on a future reservation.
  • Cancellations made within 24 hours of the scheduled pickup time will forfeit 50% of the total payment. The remaining 50% will be issued as a non-refundable credit to the Client’s account.
  • No-shows or failure to cancel the reservation will result in forfeiture of the entire amount paid, and no credit or refund will be issued.

3. Airport & Wait-Time Policies

  • Domestic Flight Arrivals: Chauffeur will wait 30 minutes post-arrival.
  • International Flight Arrivals: Chauffeur will wait up to 60 minutes.
  • FBO/Private Arrivals: Chauffeur will wait 45 minutes unless otherwise specified.
  • If the Client fails to make contact during the grace period, the reservation will be deemed a No-Show, and full charges will apply.
  • Wait-time beyond grace periods will be billed at the hourly drive-time rate.

4. Service & Safety Policies

4.1. Delays

  • The Company is not liable for delays caused by traffic, weather, road closures, airline schedules, mechanical issues, acts of God, or other uncontrollable events.
  • Scheduled times are not guaranteed.

4.2. Mechanical Failures

  • In the event of vehicle failure, the Company reserves the right to substitute an alternate vehicle or carrier.
  • Liability is limited to the original cost of service.

4.3. Driver Conduct & Termination Rights

  • The chauffeur reserves the right to terminate service without refund if passengers are disruptive, intoxicated, or in violation of the law or this Agreement.
  • Passengers must remain seated while the vehicle is in motion.

5. Alcohol, Tobacco, and Controlled Substances

  • No smoking/vaping is allowed in any vehicle. A $300 cleaning fee applies for violations.
  • Alcohol is strictly prohibited if any passenger is under 21.
  • Illegal drug use or possession will result in immediate termination of service with no refund.
  • Alcohol may be consumed by those 21+ with valid ID.

6. Damage, Cleaning, and Lost Items

  • The Client is responsible for any and all damage to the vehicle, interior or exterior, caused by themselves or any member of their party.
  • A minimum cleaning fee of $300 will be charged for any incident involving bodily fluids (including vomit), spilled food or beverages, lingering odors (including but not limited to smoke, vape, or strong perfume/cologne), or any condition that renders the vehicle unsuitable for immediate use by the next client.
  • Cleaning fees may increase depending on the severity of the incident, at the sole discretion of the Company.
  • If the condition of the vehicle results in it being removed from service for cleaning or repair, the Client will be charged for lost revenue in addition to the cleaning fee.
  • The Client may also be held liable for any third-party cleaning, detailing, or repair costs, as well as administrative or legal fees incurred in collecting such charges.
  • The Company is not responsible for any personal items lost, stolen, or damaged during the trip. Items left behind will be held for 7 days and may be returned upon request at the Client’s expense.

7. Itineraries and Service Expectations

  • Detailed itineraries must be provided 7 days prior to service.
  • The Company does not guarantee specific amenities (e.g., Wi-Fi, media systems).
  • Clients requesting decals/wraps must submit a written request and may be liable for related damages or removal costs.

8. Legal Compliance

  • All itineraries must comply with applicable federal, state, and local laws, including driver hour limitations:
  • Maximum 15 hours on-duty / 10 hours driving per day.
  • Minimum 9 consecutive hours off-duty after max hours used.
  • The client is responsible for providing overnight accommodations for chauffeurs on overnight trips, unless agreed otherwise.

9. Gratuities, Fees, and Fuel Surcharge

  • A 20% gratuity is standard and may be included in pricing unless otherwise specified.
  • 3% fuel surcharge applies when fuel exceeds $3.50/gallon (based on EIA.gov data).
  • Parking, tolls, express lanes, and overage time will be billed as incurred.

10. Overage Charges

  • If service extends beyond the reserved time, additional charges WILL apply.
  • Overage is billed at the drive time hourly rate, in 1-hour increments, beginning after a 30-minute grace period beyond the scheduled end time.
  • The Client authorizes the card on file to be charged for any such overages unless otherwise arranged.

11. Communications, Privacy & Consent

  • By booking with Bolt Transportation LLC, the Client agrees to receive communications via SMS and email.
  • Message frequency may vary. Message and data rates may apply.
  • To stop receiving messages, reply “STOP.”
  • Client information is kept confidential and shared only with partners involved in rendering service.

12. Legal Jurisdiction & Enforcement

  • This Agreement shall be governed by the laws of the State of Georgia and Alabama.
  • Disputes arising under or in connection with this Agreement shall be resolved in a court of competent jurisdiction in Carroll County, Georgia.
  • Should legal action be required to enforce this agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs.

13. Acceptance of Terms

By confirming your reservation and/or submitting payment, the Client certifies they have read, understood, and accepted these Terms & Conditions in full and without duress.