Terms & conditions

Bolt Transportation LLC – Client Service Agreement & Terms and Conditions


This Agreement is entered into by and between Bolt Transportation, LLC (the "Company") and the reserving party (the "Client"). By confirming a reservation, submitting payment, or using the services of Bolt Transportation, LLC, the Client agrees to the terms and conditions set forth below.


1. Client Responsibilities

  • "Client" refers to the individual or entity booking transportation services.
  • The Client is financially responsible for all services rendered and any damages caused by the Client or their guests.
  • The Client must inform all guests of these terms and conditions.
  • A signed contract or reservation confirmation constitutes acceptance of these terms.


2. Reservations, Payments, and Cancellations

2.1. Pricing

  • Prices are based on the information provided at booking.
  • Changes to times or locations may result in additional charges.
  • Pricing is subject to change due to fuel, regulation, or operational costs.


2.2. Deposits & Payments

Non-Airport Reservations:

  • A 50% non-refundable deposit is required at the time of booking.
  • Remaining balance is due 14 days before service.
  • Alternative payments must be received by the Company no later than 14 days prior unless agreed otherwise.
  • Unpaid reservations may be canceled without notice, and deposits forfeited.

Airport Transfers:

  • Full payment is required at the time of booking.
  • Booking is not confirmed until full payment is received.

Payment Methods & Fees:

  • Credit/debit cards accepted (3.75% convenience fee).
  • Digital payments (Venmo, PayPal, CashApp) incur a 3% fee.
  • The Company may charge the card on file for balances, additional services, or damages.


2.3. Payments

  • Balances must be paid in full 7 days before service.
  • Company reserves the right to pursue legal action for unpaid balances.


2.4. Cancellations

Non-Airport Services:

  • Cancellations must be submitted via email or phone and acknowledged.
  • 15+ days before service: refund minus deposit.
  • Within 14 days: no refund or credit.
  • No refunds for proms, holidays, New Year’s Eve, or special event days.
  • Affiliate vehicle bookings are non-refundable.

Airport Transfers:

  • Cancellations over 24 hours before pickup: full credit issued, no refund.
  • Cancellations within 24 hours: 50% forfeited, 50% credited (non-refundable).
  • No-shows result in full forfeiture.


3. Airport & Wait-Time Policies

  • Domestic Flights: 30-minute grace period.
  • International Flights: 60-minute grace period.
  • Private/FBO Arrivals: 45-minute grace period.
  • After grace period, reservation is considered a no-show.
  • Additional wait time billed at hourly rate.


4. Service & Safety Policies

Delays

  • Company is not liable for delays caused by traffic, weather, road conditions, or other uncontrollable events.

Mechanical Failures

  • Company may substitute a vehicle if necessary. Liability limited to the original service cost.

Driver Conduct

  • Chauffeurs may terminate service (without refund) if passengers are disruptive, intoxicated, or breaking laws.
  • Passengers must remain seated while vehicle is in motion.


5. Alcohol, Tobacco, and Controlled Substances

  • No smoking or vaping allowed. $300 cleaning fee applies.
  • Alcohol prohibited for anyone under 21.
  • Illegal drug use results in immediate service termination without refund.
  • Alcohol allowed for passengers 21+ with valid ID.


6. Damage, Cleaning, and Lost Items

  • Client is responsible for any damage to vehicle caused by their party.
  • Minimum $300 cleaning fee for bodily fluids, strong odors, or spills.
  • Additional fees may apply for vehicle downtime or third-party services.
  • Lost items will be held for 7 days. Return shipping at Client's expense.


7. Itineraries and Service Expectations

  • Itineraries must be submitted 7 days before service.
  • Amenities such as Wi-Fi or media are not guaranteed.
  • Vehicle wraps or decals require written approval. Client is liable for damage or removal costs.


8. Legal Compliance

  • Chauffeur driving limits: Max 15 hrs on duty / 10 hrs driving per day. 9 hrs minimum rest required.
  • Overnight trips require hotel accommodations for the chauffeur, unless otherwise agreed.


9. Gratuities, Fees, and Fuel Surcharge

  • 20% gratuity is standard and may be included in pricing.
  • 3% fuel surcharge applies when fuel exceeds $3.50/gallon (based on EIA.gov).
  • Parking, tolls, and overage time are billed as incurred.


10. Communications, Privacy & Consent

  • Client agrees to receive SMS and email communication.
  • Message frequency may vary. Message/data rates may apply.
  • To opt out, reply “STOP.”
  • Client data is confidential and shared only as needed for service delivery.


11. Legal Jurisdiction & Enforcement

  • This Agreement is governed by Georgia and Alabama law.
  • Legal disputes shall be resolved in Carroll County, GA.
  • The prevailing party in any legal action is entitled to recover attorney’s fees and court costs.


12. Acceptance of Terms

By confirming your reservation and/or submitting payment, you acknowledge that you have read, understood, and agree to these Terms & Conditions in full and without duress.

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